Fellow Privacy Policy

Last Updated: September 3, 2026

Welcome to Fellow! This Privacy Policy explains how Sunday LLC, doing business as Fellow ("Company," "we," "us," or "our"), collects, uses, discloses, and protects your personal information when you use the Fellow mobile application and related services (collectively, the "Service").

By using Fellow, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

Account Information

Profile Information

Organization Information (for Organization accounts)

User Content

Communications

1.2 Information Collected Automatically

Usage Data

Device Information

Log Data

1.3 Information from Third Parties

Authentication Providers

Payment Processors

1.4 Fellow Friend

If you chat with a Fellow Friend on a Brand's website, or run one as a Brand, the information involved is described in Section 15.

2. How We Use Your Information

2.1 To Provide and Maintain the Service

2.2 To Personalize Your Experience

2.3 To Communicate With You

2.4 To Ensure Safety and Security

2.5 To Improve the Service

2.6 To Process Payments

3. How We Share Your Information

3.1 Public Information

The following information is publicly visible to other users:

3.2 With Other Users

3.3 With Service Providers

We share information with third-party service providers who assist us in operating the Service:

Firebase (Google)

Stripe

Apple App Store

Google Play Store

Expo

Twilio

Anthropic

Cloudflare

Resend

Shopify (only when a Brand connects its store)

Vercel

3.4 For Legal Reasons

We may disclose your information if required to do so by law or in response to:

3.5 Business Transfers

If Fellow is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

3.6 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Data Retention

4.1 Active Accounts

We retain your information for as long as your account is active and as needed to provide you with the Service.

4.2 Deleted Content

When you delete content (posts, comments, messages), it is removed from our active systems. Some data may persist in backups for a limited period.

4.3 Deleted Accounts

When you delete your account, we permanently delete:

Some information may be retained:

4.4 Cached Data

4.5 Fellow Friend Conversations

Retention of Fellow Friend conversations, handoff records, and newsletter subscriptions is described in Section 15.7.

5. Your Rights and Choices

5.1 Access Your Information

You can access most of your personal information directly through the app:

5.2 Update Your Information

You can update your account information at any time through the app settings, including:

5.3 Delete Your Account

You can delete your account at any time through the app settings. Account deletion is permanent and cannot be undone.

5.4 Control Notifications

You can manage your notification preferences:

5.5 Privacy Settings

5.6 Data Portability

You may request a copy of your personal data by contacting us at support@fellow.so.

5.7 Opt-Out of Marketing

You can opt out of promotional communications by adjusting your notification settings or contacting us.

6. Children's Privacy

Fellow is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. We ask for a date of birth at sign up, before an account is created, and anyone under 13 is not able to continue. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@fellow.so.

If we discover that we have collected personal information from a child under 13, we will delete that information promptly.

Users between 13 and 18 years old may use Fellow only with parental or guardian consent.

Fellow Friend, the AI assistant that Brands add to their own websites, is also not directed to children. See Section 15.9.

7. Security

7.1 Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including:

7.2 Payment Security

7.3 Your Responsibilities

You are responsible for:

7.4 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

8. International Data Transfers

Fellow operates globally, and your information may be transferred to and processed in countries other than your country of residence, including the United States.

Our service providers (Firebase, Stripe, etc.) may process data in various locations worldwide. By using Fellow, you consent to the transfer of your information to these locations.

We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

9.1 Right to Know

You have the right to request information about:

9.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions.

9.3 Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights.

9.4 Do Not Sell My Personal Information

Fellow does not sell your personal information as defined under the CCPA.

9.5 Categories of Personal Information

In the preceding 12 months we have collected the following categories of personal information, for the purposes described in Section 2 and Section 15: identifiers (such as name, username, email address, phone number, device identifiers, and for Fellow Friend, a session identifier and a hashed IP address); internet or other electronic network activity (such as content you interact with and Fellow Friend chat messages); commercial information (such as subscription and payment status); audio, visual, or similar information you upload (such as photos and videos); professional information for Organization accounts; and inferences used to recommend content within Fellow. We collect it from you, from your device, and from the service providers listed in Section 3.3, and we disclose it to the recipients described in Section 3. We do not sell personal information, and we do not share it for cross-context behavioral advertising. We honor Global Privacy Control signals where they apply.

9.6 Exercising Your Rights

To exercise your California privacy rights, contact us at support@fellow.so.

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

10.1 Legal Basis for Processing

We process your personal data based on:

10.2 Your Rights

10.3 Data Protection Authority

You have the right to lodge a complaint with your local data protection authority.

10.4 Exercising Your Rights

To exercise your GDPR rights, contact us at support@fellow.so.

11. Cookies and Tracking

The Fellow mobile app does not use cookies. However, our web-based services and third-party providers may use similar technologies:

11.1 Analytics

We may collect anonymized usage data to understand how users interact with the Service.

11.2 Third-Party Services

Our third-party service providers may use their own tracking technologies according to their privacy policies.

11.3 Fellow Friend Widget

The Fellow Friend chat widget uses browser local storage for functional purposes only, as described in Section 15.6, and sets no advertising or analytics cookies.

12. Third-Party Links

Fellow may contain links to third-party websites, services, or content. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access through Fellow.

We are not responsible for the privacy practices of third-party services.

13. Push Notifications

With your permission, we send push notifications for:

You can disable push notifications at any time through your device settings or the Fellow app settings.

14. SMS Communications

Fellow uses SMS (text messaging) to support event-related features for guests who do not have a Fellow account.

14.1 SMS Opt-In

During the guest RSVP process on our event pages, you may choose to opt in to SMS communications by checking the consent checkbox. Opting in is voluntary. If you opt in, you may receive:

Phone verification codes are sent as part of the RSVP process regardless of your opt-in preference, as they are required to verify your identity.

14.2 Message Frequency and Charges

SMS frequency depends on event activity. You may receive up to approximately 5 messages per event. Standard message and data rates from your carrier may apply. Fellow does not charge for SMS messages.

14.3 Phone Number Handling

14.4 SMS Provider

SMS messages are sent through Twilio. When we send you an SMS, your phone number and message content are processed by Twilio in accordance with their privacy policy.

14.5 Opting Out

You may opt out of SMS messages at any time by:

For help, reply HELP to any SMS from Fellow or contact support@fellow.so. If you create a Fellow account, your guest RSVPs are migrated to your account and future communications are delivered as in-app notifications instead of SMS.

15. Fellow Friend (AI Assistant)

Fellow Friend is an AI assistant that Organizations on Fellow ("Brands") can add to their websites and online stores to answer questions from their visitors. This Section explains what we handle when you chat with a Fellow Friend, and how we handle a Brand's Fellow Friend data. It applies together with the rest of this Privacy Policy.

15.1 Who Is Responsible

When you chat with a Fellow Friend on a Brand's website, the Brand decides why your conversation is collected and how it is used, and Fellow processes it on the Brand's behalf. In the language of the GDPR, the Brand is the controller and Fellow is the processor; under the CCPA, the Brand is the business and Fellow is its service provider. For requests about a conversation, the Brand is the right first contact, and we will help them respond. For a Brand's own account and configuration, Fellow is the controller.

15.2 What We Collect When You Chat

Information you provide

Information collected automatically

What a Fellow Friend does not collect

Please do not type passwords, payment card numbers, government identification numbers, or health information into a chat. A Fellow Friend will never ask for them, and Brands agree not to solicit them.

15.3 How the AI Works

15.4 How Fellow Friend Information Is Shared

15.5 Information We Collect From Brands

15.6 Local Storage in the Chat Widget

The Fellow Friend widget uses your browser's local storage, not cookies, for three things: the conversation and session identifier for the site you are on, a short-lived cache of the Fellow Friend's name and appearance, and a note that you closed a sign-up prompt. These are functional and are not used to track you across sites. You can clear them by clearing site data in your browser.

15.7 Retention

15.8 Your Choices and Rights

You can stop chatting at any time, clear the widget's stored data in your browser, and unsubscribe from any Brand email with the link in that email. To access, correct, or delete a conversation you had on a Brand's site, contact the Brand, which is responsible for deciding on the request. If you contact us at support@fellow.so instead, we will forward your request to the Brand and assist them. Your rights under Sections 9 and 10 apply to Fellow Friend information as well.

15.9 Children

Fellow Friend is not directed to children under 13 (or under 16 in the EEA and UK), and Brands agree not to install it on sites or services directed to children. If you believe a child has provided personal information through a Fellow Friend, contact us and we will delete it.

15.10 Data Processing Addendum for Brands

Brands that need a written data processing agreement (for example under the GDPR, UK GDPR, or the CCPA) can request our Data Processing Addendum at support@fellow.so. It incorporates the EU Standard Contractual Clauses for transfers to the United States and our service-provider commitments under United States state privacy laws.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Your continued use of Fellow after changes become effective constitutes acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Sunday LLC (d/b/a Fellow)
Email: support@fellow.so
Website: https://fellow.so

We will respond to your inquiry within a reasonable timeframe.

By using Fellow, you acknowledge that you have read and understood this Privacy Policy.