Hand off to your team

Last updated Oct 21, 2026

When a person should take over, your Fellow Friend hands the conversation to your team.

Visitors tap Talk to the [your brand] team, leave their email (and an order number if they have one), and send. You get the whole conversation by email, and your reply goes straight back to them.

  1. In Fellow Friend settings, open Settings and find Customer support.
  2. Turn on Hand off to a person and choose who gets the ticket.
Every conversation, and the questions people ask most, are on the Activity tab.

Still stuck? Email support@fellow.so and a person will get back to you.